The Sky is Not Falling

Wednesday, January 28, 2009 by joanna hamilton

In today's world, we cruise through video web conferencing, webinars, and email embedded movies with the confidence of a navy captain.  But that confidence is sometimes quickly shattered when we just can't get what we want on screen.

It doesn't matter if you're on a laptop, desktop, mac, or pc, we've all been so frustrated with the technology that we ironically love so much that we yell at the screen asking, "Why won't you just DO IT?"

As in any heated situation, the key to getting back to your happy place of sailing along with your presentation, project, or planning your next trip is to keep a cool level head and know it will be OK.

First - eliminate the "unknown but temporory possibilites."  This could be a momentary blip in the network, a glitch in the program, or your own "fat finger."  How do you know if this is the simple cause of your frustrations?

Try it again.   But don't just keep hitting "send" "submit" or "download."  Log out.  Close your browser and all browser windows that may be open.  You may even need to reboot.  Then walk away and get a cup of coffee.  Fresh java in hand, now try it again.  More times than not, you're back in business and not on the road to the helpdesk. 

The key is to keep a clear head and know that many perceived program failures are actually just momentary glitches.

And for the record - ironically - as I was writing this blog, my screen went gray and I had to re-boot, losing everything.  There is no explanation - I just moved on and tried  not to mourn the eloquence lost from the first version.  :-)

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