Send a free eCard to your favorite Valentine, with a personalized message!

Friday, February 5, 2010 by Carolyn Hasenfratz
Join our Webinar Resources newsletter list and we will send a personalized vaFree Personalized Valentine's Day eCardlentine to the person of your choice. Registration ends after February 11, 2010. Get it here - Free Valentine's Day eCard

MyChristmasBook Trailer Most Viewed/Popular Presentation on MyBrainshark

Tuesday, December 22, 2009 by Mark Rice

The elves at Webinar Resources are busting their buttons as the MyChristmasBook Trailer on MyBrainshark is now the most viewed and most popular Brainshark presentation.  Says Santa, who just read this latest update in the Webinar Newsletter from Webinar Resources, "We are very proud that this on demand presentation has received such wide appeal.   Rudolph told me that "rich media" was the way to reach the masses so I thought I would give it a try."


The MyChristmasBook Trailer has been viewed across the country and across the world.  Webinar Resources launched this campaign to drive lead generation for North Pole IndustryCo.   Every MyChristmasBook online Christmas Photo Story Book contains personalized text, images and audio using a good little boy or girl's name and is delivered on a unique personalized North Pole web page.   Says Jack Frost, CMO in charge of North Pole's lead generation and personalized marketing campaigns, "We hired Webinar Resources to produce the story of Santa Claus and the Lost Dog as they are the experts in demand generation marketing and the theme song has the reindeer tapping their hoofs."

The success of the campaign can be summed up by Mrs. Claus, "Things have gotten a lot more jolly around here now that the old man is coming home from the shop at a decent hour. Thanks to Webinar Resources launching MyChristmasBook.com with their partners ExactTarget, Brainshark, Vontoo and Compendium, Santa is much more productive and best of all, there are no more cold calls which is important in the frozen North.

Satisfied Customers

Monday, December 21, 2009 by Mark Rice

During this time of year, people have a lot on their mind and buying that unique gift is always a challenge.   The elves at Webinar Resources teamed up with Santa to create a unique and personalized online offering for this holiday season for young children - MyChristmasBook.com.

MyChristmasBook.com brings to life the story of "Santa Claus and the Lost Dog".   It is unique as it provides personalized images, text and audio using the child's name.   The Christmas Story Photo Book is delivered through a personalized, North Pole web address with an embedded Brainshark presentation.

Deliveries started over the weekend and one satisfied customer has posted her son's personalized North Pole web address on her Facebook site.    It seems our mascot, Bella, is becoming a celebrity very quickly. 

This is the most unique demand generation marketing activity that Webinar Resources has ever engaged in and we are pleased to have our customers boast and post about their satisfied experiences.

Go to MyChristmasBook.com to order that unique gift today.

 

MyChristmasBook on MyBrainshark

Saturday, December 19, 2009 by Mark Rice

If you read one of our more recent blogs on re-purposing content of a Brainshark presentation, then you will understand how we can drive additional lead generation by reusing existing content.

Webinar Resources recently launched the MyChristmasBook campaign and deliveries are about to begin.   We repurposed content from a Brainshark presentation and created a MyChristmasBook Trailer on the MyBrainshark site.  MyBrainshark provides tools to create simple Brainshark presentations and it is free.  

We have been watching the popularity of the MyChristmasBook Trailer on the MyBrainshark site and are delighted to report that we are holding the number two position of the most viewed and most popular Brainshark presentation.   MyBrainshark provides social media tools for sharing presentations and a reporting dashboard that displays a world map indicating viewing activity    The MyChristmasBook trailer  has been viewed across the U.S. and in China, Austrailia, and in South America.

It is exciting to watch the popularity of the trailer grow.   Re-puposing existing content pays off.

Blogs - Faster than Santa's Reindeer

Wednesday, December 16, 2009 by Mark Rice

The elves at Webinar Resources spent time last night blogging about our holiday offering, MyChristmasBook.com.   We included a lot of information about re-purposing Brainshark presentations and creating an effective lead generation campaign using ExactTarget, Vontoo, Brainshark and Compendium Blogware.

We did an organic search this evening and were very pleased to see that MyChristmasBook.com is at the top of the organic search.  We were also delighted to see the tracking results of our email campaign where many of our subscribers visited their own personal North Pole webpage to see a 2 minute demonstration.  Over 25% of the recipients selected the personalized link that included their email address.   Here is a sample personalized URL (PURL), that we call the North Pole web address - http://helper.mychristmasbook.com/NorthPole/personalizemybook@gmail.com.

We also spent time tweeting, posting content on Facebook sites and updating a Brainshark presentation.  Of all the lead generation activities we engaged in, blogging received the fastest and most desired results.   

We don't have a long-tail keyword for this campaign, but MyChristmasBook.com is unique enough that it can be found in an organic search in Google.  We know as we blog about this subject this evening, we will keep our rating up and more customers will find us as they hear more about us.  So blogs are faster than Santa's reindeer Virginia and they rate high on Google's naughty and nice list. 

Re-purposing Content to Drive Lead Generation

Tuesday, December 15, 2009 by Mark Rice
Webinar Resources recently launched MyChristmasBook.com where you can order a personalized, online Christmas Story Photo Book and display a child's name in text and images.    We created a Brainshark presentation and have made several versions of the presentation by re-purposing the content.   There are now actually four different versions of our Brainshark presentation being used to promote MyChristmasBook.com

Re-purposing content with Brainshark allows you to quickly recreate content for different audiences to drive lead generation.  The original version of the Brainshark presentation is embedded in the MyChristmasBook.com main page.   We then re-purposed the content and posted it on our Webinar Resources landing page.  You will also find some of the latest Compendium webinar replays on our landing page.

There is also a MyChristmasBook Trailer posted at http://www.mybrainshark.com.  It has been interesting to watch the popularity of the trailer as it has been viewed across the world.

Finally, we launched an email using ExactTarget today to our newsletter subscribers which provided a more personalized experience with a unique personalized URL or PURL.   We call it a unique North Pole webpage address for the kids.   You can visit and share my North Pole address to see how personalization works and hear part of the story of Santa Claus and Lost Dog - http://helper.mychristmasbook.com/NorthPole/markrice@riceresources.com.

We found after creating more content for some of the newer Brainshark presentations that we could reuse the content for earlier Brainshark presentations.   So our most recent content that we created for our North Pole webpage address has been repurposed to improve the original Brainshark presentation on MyChristmasBook.com.  

Launching this campaign using our partner applications from Compendium, Brainshark, ExactTarget and Vontoo has enabled us to blend the best and create an effective lead generation holiday campaign.   Visit any of the links and learn more.

Make this Holiday Personal

Saturday, December 5, 2009 by Mark Rice
The team at Webinar Resources wanted to do something special for this holiday season and it all started with losing my dog, Bella, a great Pyrenees who likes to run away.   I did find Bella but I also discovered how quickly my team can build and launch a solution.
 
The day after Bella ran away, I started using the tools and practices that we use to provide customer acquisition.   Now we have blended the best of our solutions, partners and best practices and are pleased to announce the launch of MyChristmasBook.com.   MyChristmasBook.com is a unique online, personalized Christmas Story Photo Book application.   Personalized photo books can we ordered online and you can submit a child's name that will be inserted throughout the story in text and personalized images.
 
The child becomes part of the story of "Santa and the Lost Dog".   Beautiful winter photos and fun animation bring the story to life through a personalized Brainshark presentation embedded in an ExactTarget landing page.    Each landing page is unique and assigned a personalized URL (PURL) upon the email delivery of the link to the online book.
 
We are kicking off the launch with a Vontoo call from Santa himself.   Just text the keyword Santa to 88769 and you will find out if you are on the naughty or nice list and will receive a call from Santa.   Santa will also post notes periodically on the personalized landing pages for the children. 
 
Social media will also play a major role in the launch and landing page activity.   Each personalized Christmas story photo book can be shared through a variety of social media links - Twitter, Facebook ShareThis and Brainshark presentation emals.  No doubt you will hear about MyChristmasBook.com through social media links that we have updated.
 
For more information, visit http://www.mychristmasbook.com or text the keyword Santa to 88769.   You can even try out a sample personalized presentation on the site buy going to the Try It link on the site.
 
We know that every child loves Santa, our readers love social media and Webinar Resources loves personalization.   Bring it all together as we blend the best in this new genre for online children's stories.   Happy Holidays everyone!

Get Your Emails Delivered

Tuesday, November 10, 2009 by Carolyn Hasenfratz

In my last blog post, I discussed ways of getting people to sign up for an e-newsletter. Now I will talk about how to help make sure your e-newsletter or other email sendings actually get to the people who want them.

ISPs are understandably on a mission to block the emails people don't want, and to let in the emails their customers do want. Many spam emails do get blocked through their efforts, but unfortunately some legitimate emails also get blocked accidentally. As a sender, you might know what the official definition of spam is, but to an end user, spam might just mean something they aren't interested in right now. Did you know that some users use the report spam button as a way to unsubscribe from a sending they no longer want instead of using the unsubscribe link provided in the email? Did you know that some email recipients use the report spam button on their email client as a delete key? Did you know that you can even get banned for being on the same ISP as someone else whose emails were labeled as spam, either rightly or wrongly? It's unfair, but it is possible to get on banned lists without ever doing anything wrong. The retail holiday season we're in now brings an increase in commercial email traffic, and with it more potential false spam reports as people get impatient with all the email they're getting.

What can be done to help make sure your emails are getting to your customers, and your customers' emails are getting to you? Here are some suggestions:
  1. If you use forms on your web site, test them using multiple email addresses from different domains. You might find that your forms will accept emails from some domains and not others. If that happens, contact your site's host for help.

  2. On the success pages and acknowledgement messages from your forms, suggest that users add your email address or addresses to their approved senders lists (whitelists).

  3. Check all the email links on your web site periodically to make sure you actually get the emails. In addition, make a list of all the email accounts you have, with login information, and keep the list in a safe place. Check the spam folders on all of them on a regular basis. Many email accounts will stop working when the spam folder or the trash folder gets full. Also some legitimate emails might be caught by your spam filter, so you'll want to add those email addresses to your lists of approved senders. Some customers will try another way to contact you if they don't get an answer from your email, but most will just give up.

  4. Have your web developer program an appropriate subject line in capital letters into all the email links on your site. Although use of all caps is something I normally stay away from, in this case I do use them because it makes the emails sent from my web site much easier to distinguish from all the spam.

  5. Consider not having your email forwarded from one account to another, but getting all of it right from the source. The article Tips to avoid getting your server blocked by Hotmail/Yahoo/Gmail explains why.

  6. Examine your email sendings, including acknowledgement messages from forms, for characteristics that might cause them to be mistakenly flagged as spam. The following resources provide helpful guidelines:
    Some email sending software, such as ExactTarget, has a built-in content checker that will alert you to possible problems in the text of your email, such as "Click here" or "Free".

  7. Only send to engaged recipients. Believe it or not, some major ISPs are starting to flag messages as spam just because the end user doesn't open them. Consider sending periodic updates to subscribers to verify if they still want to be on your subscriber list.

  8. Open up other channels to help compensate for the people you're not reaching by email, such as blogs, Facebook, Twitter, a Webinar for One Brainshark presentation, text messaging, and voice messaging. At Webinar Resources we use ExactTarget's social forward feature to add social media links to our customers' emails to drive customer acquisition.

Why Aren't Customers Signing Up For My E-Newsletter? - Part II

Friday, October 23, 2009 by Carolyn Hasenfratz
In a previous blog post, Why Aren't Customers Signing Up For My E-Newsletter?, I speculated why few people who buy products from my e-commerce site, Carolyn's Stamp Store, have been agreeing to subscribe to my newsletter during the customer sign-up process. I decided to think about what might make potential subscribers wary, and do a better job of addressing their concerns:
  • Will I give or sell their email address to someone else?
  • Will the newsletter be interesting or valuable to them?
  • Will they be able to unsubscribe if they decide they no longer want it?
  • Will they be bombarded with a lot of email?
If you haven't read my previous article yet, you might want to look at it to learn exactly what changes I made in my signup process.

Enough time has gone by now to see if the new improved process had the desired effect of getting more newsletter subscribers. I looked at data from new customer signups for an equal amount of days before and after, and was pleased to find out the following:

  Old Sign-Up
Process
New Sign-Up
Process
Rate of customers opting in to e-newsletter 5% 32%

Wow, that's a significant increase! Now I should be in a position to retain more of my most engaged customers by sending them information that they want to receive.

"Connections '09: Success by Design" Follow Up

Monday, October 19, 2009 by Carolyn Hasenfratz
ExactTarget users conferenceMark and I returned from Indianapolis Thursday evening  after attending "Connections '09: Success by Design", a one-to-one marketing conference where we learned a lot of new information about email marketing, social media integration, email + SMS, video in email, personalized marketing campaigns, and much more. In the future we'll be blogging about how we're using the new concepts and techniques that we have learned.

I haven't always done the best job after a conference or trade show of absorbing everything I learned and keeping up with the contacts I made. I was determined to do a better job this time of taking advantage of the opportunity afforded me and our company, by doing the following as quickly as possible after my return home while things were still fresh in my mind:

1. I put my photos from the trip into an album on Facebook and announced the link in our Webinar Resources Twitter feed, as well as my own personal social media tools.

2. I entered the contacts I made into my database and emailed all of them a link to the photos.

3. I organized all the takeaway information from the conference and retyped my handwritten notes (20 pages worth!), cross checking and adding urls to resources whenever appropriate. There were lots of whitepapers, slide presentations, blog posts and other resources to keep track of, and putting links to them in my notes I think will help me remember the context and get more out of the information.

4. I made an action item list of all the ideas I picked up for improvements to make to our marketing materials and strategies.

5. I posted my notes and links to pertinent materials on our private company portal, and sent a notice to all of our team members, so they can benefit from what I have learned.

What do you do after a trade show or conference to help you retain all the new information you have consumed?

Acquisition on the Amtrak

Sunday, September 6, 2009 by Mark Rice

I recently took a vacation from our customer acquisition practice at Webinar Resources.  Of all of the different modes of transportation, I have learned this Summer that taking the train across the country is a great way to meet new people.   It is also an interesting opportunity to connect with people and make new contacts.

Think of it, passengers on a train are a lot more open as they have no other place to go
other than a dining car, sleeping berth or observation car.  People just have to interact
with each other as they are captive for the many hours it takes to reach their destination.

My wife and I joined a friend of hers to travel from St. Louis to San Francisco.   Our friend was volunteering for the 17th annual Sharkfest, where 900 brave souls swim from Alcatraz to the San Francisco shore.   See the Brainshark presentation on our webinar service portal for highlights of the event -  www.brainshark.com/webinarresources.

During our ride we met many interesting people and had some good conversations.  We met one retired couple traveling to visit their sons who work in Silicon Valley.  One of their sons works for Google and another is beginning a startup company.  I wrote down the company website www.glyde.com to look at later.   Maybe I will send them a Webinar for ONE presentation.

We met more interesting people on our 48 hr trek and I spent some time jamming with a fellow musician.  Luckily I brought my traveling mandolin and it was great to wake up to the sunrise in Colorado and be able to sing some John Denver tunes.

We had a great trip when we got to San Francisco, San Jose and Aptos.  When we headed back home on a Southwest flight, my wife commented on how people were more friendly on the train and that everyone was rushed in the airport.   We had lots of luggage in tow with souvenirs and we would have loved to have a porter help us aboard a train that would take us back home.  We took the quick way, but planes have no charm, no space and provide little opportunity for interacting with others.

We will always remember our great trip to California this year.  If you want to spend some time with people, see the scenery and possibly make a business connection, plan to take a train trip across the country.   Right now I am hearing "Flight 3346 is ready for departure.  What I would rather hear is "All Aboard!

Why Aren't Customers Signing Up For My E-Newsletter?

Wednesday, July 15, 2009 by Carolyn Hasenfratz

Do you publish an e-newsletter as part of your customer acquisition program? Are you pleased with how many subscribers you're getting, or disappointed?

If you're not getting as many subscribers as you'd like, it might help to think about some of the factors that might make potential subscribers reluctant to give you their email address.
  • They fear that you will give or sell their email address to someone else
  • They don't know what benefit they will get from your newsletter. Do they get something free for signing up? Is the content valuable?
  • They worry that that they won't be able to unsubscribe if they decide they no longer want it.
On my personal e-commerce site, www.carolynsstampstore.com, I've noticed that the vast majority of people who buy things from me do not choose to receive my e-newsletter. One would think that if someone is interested enough to make a purchase, more of those people would want to become subscribers. What am I doing wrong?

The shopping cart software I use, osCommerce, requires customers to create a profile in order to complete a purchase. Customers can select whether or not to receive an e-newsletter during the sign-up process. I decided to pretend that I am a new customer and fill out the form to refresh my memory of what the customer sees - something I haven't done since I first set up the site.

In the box where I ask if they want the newsletter, I had links to the first three issues and the checkbox to select to opt in is worded "Sign up for Carolyn's Newsletter". There was no description of what the newsletter is about, so I have added the following descriptive paragraph:
The Carolyn Hasenfratz Design and Carolyn's Stamp Store E-Newsletter is sent to your inbox around 6-8 times a year and features articles by Carolyn about rubber stamping techniques and projects, as well as online marketing and other business tips. You will also be updated on my sales and specials, free template downloads, new products, and show appearances. Click here to view my privacy policy.
In that paragraph I have attempted to answer potential concerns that customers might have about getting yet another newsletter in their already crowded inbox. "Is this newsletter of interest to me?" "How many emails will I get?" "Is it easy to unsubscribe if I change my mind?" I also changed the wording of the call to action to "Sign up for Carolyn's Email Newsletter - check box if yes"

What do you think - can I look forward to an increase in the number of customers who subscribe? We'll see!

Give Away Content to Attract Customers

Thursday, June 18, 2009 by Carolyn Hasenfratz

One of the things we all love about the Internet is all the free stuff available for download. For the profit-minded, there are good reasons to make quality, helpful content available on your web site for free. Useful content gives you credibility in your field and helps to build long-term relationships with prospects. If your content is popular, you can generate revenue through advertising. If your content contains text, there are lots of good keywords for search engines to latch onto. Another benefit of good content is that it attracts incoming links, sometimes called "link bait". In checking the external links for one of my sites on which I sell craft supplies, I can see that by far the most popular individual pages are those that contain project tutorials or free templates. Given that incoming links help your site in the organic search results, and that search marketing has a very high ROI in a time when advertising budgets might be shrinking, having quality content that people want to link to is a huge advantage.

I put my web site address on the free templates available for download on one of my web sites so that users will be reminded of my business every time they see the template. Don't overlook the possibility of placing your content on specialized portals so that people who have never been to your site have the opportunity to be exposed to your content. Be sure to embed information about your company within that content. Just to name a few examples, there are portals for articles, blogs, Illustrator files, movies and RSS feeds. If you publish a Brainshark presentation, there are two types of portals provided in which you can make your content available for free or for a fee. Click here to view Webinar Resources' Brainshark content portal. Brainshark is a powerful tool that you can use to turn PowerPoint slides into multimedia presentations with many powerful features including viral marketing capability.

By giving a little, you could gain a lot!

Make it Easy for People to Promote Your Content

Tuesday, June 9, 2009 by Carolyn Hasenfratz
If the content you provide on your web site or blog is of high enough quality, people will be eager to share it with others and do some of your marketing work for you. Those with their own web sites might go to the trouble of editing one of their pages to add your link. To make the task easier and to encourage more linking, many webmasters have provided code and sometimes an image for interested persons to use. I think that is still a good idea, I don't know if anything beats a good old-fashioned hard-coded link in the search engines. Fortunately with the rise of social media there has come an even easier way to encourage site visitors to spread the word about your content.

This morning I signed up for an AddThis account. AddThis is a free bookmarking/sharing service than enables you to create a button or chicklet that empowers your site visitors to print your content, email it, or best of all send a link to the social networking service of his or her choice. It's similar to the Share This link you see right below this blog post you're reading. Would you like to have that capability to leverage your own content that you've worked so hard on? Just go to the AddThis site and follow the super-easy instructions. You don't have to register to get a button, but I did so that I could receive the additional service of analytics. What a great way to see which content is the most popular!

"Doing Well by Doing Good"

Wednesday, May 27, 2009 by Carolyn Hasenfratz

"Doing Well by Doing Good" is a phrase used in a slightly derisive manner to describe the actions of someone who benefits his or herself while doing something for a charitable cause. In a more positive light, you could refer to this practice by another well known phrase, a "Win-Win Situation".

I found a really good example on the soapmaking supply retailer From Nature With Love's Soap Donations page. Customers of From Nature With Love are invited to donate some of their handmade soaps to two domestic violence shelters and one homeless shelter. In return, they get a listing with a link on a donor's thank you page and the right to display a banner on their site that links back to the thank you page on From Nature With Love's site.

This is a very smart marketing program for several reasons. Web-savvy soap makers get a link from a high profile site to their own sites, which helps them greatly in the search engines. They also help build a good image with their own web site visitors by advertising their charitable act. From Nature With Love gets a boost in the search engines by having participants in the program link back to them, and the keywords contained in the donor listings are good for their search engine presence as well. And people who are down and out, perhaps at the lowest points of their lives, get to enjoy a handmade luxury personal care product, a small thing but speaking as someone who enjoys handmade personal care products myself, a potentially significant morale-booster that is good for physical and mental health. Not just a "Win-Win-Situation", but a "Win-Win-Win Situation"!

Webinar Resources is on Facebook

Wednesday, May 20, 2009 by Carolyn Hasenfratz

A few days ago, Mark and I were discussing ways to try to interact with a company that we would like to do business with. The company's web site sported chicklets for Twitter, Facebook and You Tube, letting us know that they were accessible via these social media services. More and more companies are adding social media applications to their communications toolkit, because it makes sense to have a presence in multiple channels so that a prospect can communicate with you via the channel of his or her choice. Many of us here at Webinar Resources have had individual Facebook accounts for awhile. We decided it was time to have a company profile on Facebook, so I started one. I'm sure we will think of ways to use it as we go, but one of our very first acts was to use it to invite visitors to register for an upcoming webinar presented by one of our clients. Come visit us on Facebook by clicking here: Webinar Resources Facebook Page

Nurture Your Most Important Asset: Knowledge

Friday, May 1, 2009 by Carolyn Hasenfratz
Some time ago, I was given a stack of books by two former teachers of mine who were getting ready to move to another state and trying to lighten the load. One of the titles was "Growing Up Digital: The Rise of the Net Generation" by Don Tapscott. Written in 1998, at the height of the Internet boom and also the year I started working in the industry professionally, it reflects the heady optimism of those times and the feeling I remember having every day as I went to work that we were participating in a revolution that would have as great an effect on people's lives as the Industrial Revolution did. The book's primary focus is on the generation just younger than my own Generation X, Generation Y, which the author proposes renaming the Net Generation or N-Gen because growing up with the digital media and the Internet is their defining characteristic. How will the N-Gen change the way we learn, play, work, shop, and live as a result of having developed with
this technology?

The author argues that one of the things that is changing is that knowledge is becoming capital. The competitive  advantages that once went to the companies with the most money or equipment will in the future go to companies with the most knowledge. "There is no sustainable competitive advantage today other than organizational learning. That is, companies can compete only if they can learn faster than their competitors."

If this is true, how can businesses make sure that they are fostering a healthy environment in which learning can take place?

Technology is certainly a big help. At Webinar Resources, we use software such as Xerox Docushare, Google Spreadsheets, and Content Circles to organize documents and make them available to all the employees who need them. We use technology such as Brainshark Presentations and ExactTarget emails to help our clients distribute and archive their important knowledge.

At least as important as technology in my opinion is the organizational attitude toward learning and collaboration. At Webinar Resources we have a culture that allows knowledge to flourish. Knowledge flows from the top of the hierarchy down, from bottom to top, and from peer to peer. Employees are encouraged to write up instructions for whatever new techniques we've learned and upload them to our online knowledge base. All employees are allowed to contribute to the shared knowledge of the organization and enjoy doing it (I do anyway). Employees are expected to teach each other, and are given tools and resources for self-directed learning as well.

Contrast this kind of culture with a workplace that you may have been unfortunate to experience, where employees are given incomplete or deliberately misleading information, and employees who refuse to share with each other are tolerated, even to the detriment of customer service. Sometimes this kind of toxic environment results when there are fears that employees will leave the company with important information. Yet the kinds of employees with a lot of knowledge to share are probably the ones who enjoy learning the most. What kind of environment do you think will keep them happier and healthier? Where are they more likely to stay?

In "Growing Up Digital: The Rise of the Net Generation", the author believes that the influence of digital technology leads to the development of workers who thrive in a collaborative learning environment. That may be true, but whatever generation they are from, I believe that it's in your best interest to help all of your employees to reach their full potential by providing a fertile and healthy environment for learning in your organization.

Webinar Resources and Discovery LightTM in Philadelphia

Tuesday, April 7, 2009 by Carolyn Hasenfratz
Discovery GangTM book in the uv lightboxMark Rice and I from Webinar Resources and our partner  Louise Donovan of Discovery LightTM traveled to Philadelphia to promote the Discovery LightTM at the AIIM/On Demand trade show for digital printing and document management. In this picture you can see a copy of the sample Discovery GangTM book in the uv lightbox which was a the table where attendees could learn about Xerox Specialty Imaging. The effect on display in the lightbox is Flourescent Mark, hidden text or images that are viewed with a UV light. The sample book includes examples of three other specialty imaging effects, plus variable data which has been used to personalize the story by incorporating a child's name throughout the book. The books can be printed to order and on demand for a specific child.

To see more photos from AIIM/On Demand, please click here.

For more information about Discovery LightTM, please visit www.discoverylight.com.

Don't Become a Victim of Domain Name Pirates and Squatters

Friday, March 27, 2009 by Carolyn Hasenfratz

Arr! Talking like a pirate is fun, but if Corsairs of the Internet take away your domain name, you will be having anything but fun.

People I know have faced the following scenario - one day you go to your browser to look at your organizations' web site, and it's not there! In its place is the web page of someone else's site, or even more aggravating, that of a domain name squatter.

Domain name squatters are people who look for domains that have expired, hoping to resell them to someone else or back to you for an inflated price, or use them for some other purpose. If this happens to you, you will either have to pay the pirate a ransom to get your domain name back, or get a new domain name for your site. Neither of these options are very attractive. In the first case, you're rewarding unethical behavior which is infuriating not to mention expensive, and in the second case you face having to reprint any collateral that has your web site address on it, go back to square one on any link building you've done for your web site, or possibly even change the name of your company. What a nightmare!

How does this happen? Often it's because the person who has control of the domain name has changed their email address and they didn't get the reminder message from the registrar with the notice that their domain name is due to expire. I think it's a good idea for someone in every organization to stop for a moment and think about whether you know the answers to the following questions:
  • Do you know who in your company is in charge of the domain name?
  • Does that person have the current username and password to get into the domain name account?
  • Do you know what registrar your domain name is currently registered with?
  • Is the email address and other contact information on your account current?
  • Do you know when your domain name expires?

I recommend you find out and document the answers to those five questions, then take the following actions. If the contact information with the registrar is not current, fix that immediately. If someone in your organization is not the Administrative Contact, correct that as soon as possible. Make note of the expiration date of your domain and put it on your calendars. Then decide how many trustworthy people in your organization should have access to this information, share it with them, and ask them to store it in a safe place. That way, if there is a domain-related emergency with your web site and the person who usually manages your domain is not available, someone else can step in and help.

Some people don't want to deal with all the above details, they prefer to let their web hosting company or an outside web developer handle all domain related issues and put the domain registration fee on the bill with their other services - understandable, but I don't recommend it. If the person you work with at the outside company leaves, there might not be anyone else in the organization who knows the information, and it's often a bit of a hassle to try to get the registrar to give you access to your account. Not that they don't have good reasons to make it difficult - they don't want your domain to get poached by an unauthorized party. Nevertheless, it's one more hassle you don't need. If you are certain of the name of your domain name registrar (I've run into many clients over the years who did not know that information), you will be protected in case domain name pirates send you a fake renewal notice. The expiration date might be real, that is public information, but the company sending the notice might not really be your registrar - they are just trying to trick you into moving your business to their company. Even worse, if you're dealing with an unethical hosting or web development company, they might hold your domain information hostage until you give them something they want that they're not really entitled to. I personally know someone who found herself in just that situation. So please, make sure you're in control of your own domain name. Share the login information with your web developer or hosting company if they need it, and change the password after they're done with their work if that makes you feel better, but always maintain control.

If you have already lost your domain name, what should you do then? I recommend getting a new domain name as similar to the old one as you can, and putting your web site there. Then, see what the expiration date is on your former domain name. When that date arrives, check to see if anyone has renewed it, and if not, grab it. It's possible that if someone was holding your domain name in order to resell it, they were unable to unload it and chose not to renew it. Domain name pirates usually only renew their booty one year at a time - one reason why search engines are said to favor web sites with domain names reserved for longer periods of time. The preceding scenario has happened to someone I know, so it's possible that you could get lucky and get your former domain name back without having to pay bounty to a pirate. That will leave you with two domain names, which is not necessarily a bad thing. You can redirect one to the other, so that no matter which of the two addresses someone uses to get to your site, they can still reach you. Having two domain names to play with is also an advantage when it comes to Search Engine Optimization - so if you're in this position don't get rid of that extra domain name until you've talked to a search engine expert about the SEO possibilities available to you.

Pass it on

Friday, March 27, 2009 by Mark Rice

Everyday we are encountering more social media tools that allow you to quickly share information with others.   Today we launched an email campaign for one of our customers that contained a personalized video for the recipients.   Each customer received a PURL, a personalized URL, that embedded the customer's name in the video.   It was a pretty slick application.

Using ExactTarget, we launched the email movie clips through personalization strings that contained the PURLs.   This was an effective lead generation process for driving customer acquisition.   Through personalized marketing campaigns, you can capture your reader's interest and move them to take an action.

We are using Brainshark presentations to personalize on demand presentation content and further honing our abilities to deliver a Webinar for ONE.