How to Create QR Codes that Generate Quick Results

Thursday, May 17, 2012 by Mark Rice

We see it time and again.  Another company fails at creating a useful user experience using QR codes.   QR Codes provide a bridge between the physical world (atoms) and the digital world (bits).  In his book "Being Digital", Nicholas Negroponte quotes the fundamental difference between bits and atoms.   Some companies like China, are in the atoms business as they move physical merchandise.  India, on the other hand, its in the bits business as they provide software services and outsourcing. 

Most of you reading this blog are in the bits business but print (atoms) is still a powerful medium to deliver content and QR codes are an effective tool to bridge information in bits through atoms printed on physical material.

Whether you are dealing with bits or atoms, the importance is to understand how to manage the delivery and the experience you wish to convey.  This is where many companies fail when they create and deliver their first QR code.  

Webinar Resources has designed a short learning module that will help you to understand how to create QR codes that deliver quick results - "How to Create QR Codes that Generate Quick Results"

  • Learn more about creating effective QR codes by seeing examples
  • Download recent and relevant content with your smartphone during training
  • View recorded demonstrations of creating QR codes for Brainshark and YouTube mobile videos
  • View recorded demonstrations of how to scan QR codes that launch Brainshark and YouTube videos
  • Respond to questions in 5 different quizzes
  • Create and track your own QR code using our MobExMe platform during the training session

So if you want to be successful with QR codes, then make a small investment of time and money and take this short twenty-seven minute learning module and walk away with knowledge and your own trackable QR code to promote your business.

Anyone Can Create a QR Code

Friday, February 24, 2012 by Mark Rice

Blending the BestI received a comment today that anyone can create a QR Code. Yes, but not everyone can create and deliver a successful user experience behind the QR Code that will bring back visitors. Planning, preparation, testing and delivery combined with a relevant "call-to-action are key elements for successful execution. Even major corporations make mistakes when they dip their feet into QR Codes for the first time.

This is part of our discussion that has continued on the LinkedIn Group "QR Codes - Great Ideas".  It began with the article published by @Mashable a week ago - "Why QR Codes Won't Last".   Many of us in the QR Code community have spoken up this week to educate readers that QR Codes are in an early adoption stage in the U.S.   It is not time to declare death to QR Codes as clever entrepreneurs and inventors continue to come up with new and exciting innovations.   We just launched QRCombo, an application that combines two destinations into one QR Code - http://mobexme.com/QRCombo

If you search tweets using the words "QR Code", you will see many creative use cases for QR Codes nearly every week. The #qrchat group that meets every Sunday evening (7:00 pm Central) is always reviewing the week's clever and creative QR Code campaigns. You can see some other great sample use cases for QR codes in this on-demand presentation our our partner, Brainshark, recently produced - "Brainshark and QR Codes". 

From my perspective, the best user experiences are the ones designed for multi-smartphone users from two (Scandinavian Airlines "Buckle Up for 2") to a community (Dayton, Ohio Scavenger Hunt). QR Codes were designed to connect the offline to the online world but they can also connect a community that will follow your brand. Participation of communities is where the greatest penetration and impact can be made for QR Code adoption and that is where we focus our services to help our customers to share and build their brand.  

Want to learn more, do more and provide more experiences with QR Codes?  Host a Mobile Media Made Easy workshop for your group, company or association.  Visit  http://mobex.me/mmmelearn to contact us at Webinar Resources and schedule a session.

Connect with Your Partner and Share the QRLove

Wednesday, February 8, 2012 by Mark Rice
QRLove mobexmeEveryone knows it takes two to complete a couple, two to tango, two to make a connection and two to make a pair.  This Valentine's Day Webinar Resources invites all smartphone users to make that special connection, have a little fun and make QRLove.

It's mobile media made easy and all you need is a partner, a smartphone and a visit to our http://mobexme.com/QRLove site to get the fireworks started.  We know that everyone does not carry the same smartphone or have the same mobile service, but we know you will enjoy this concept to connect in a special way.   It is also a demonstration of our abilities to connect two mobile videos through one QR Code.  

Make sure you visit http://mobex.me/madeQRLove and share your experience afterwards.   We want to know how many ways people can make QRLove.  It is not as delicious as chocolate covered strawberries but it will bring your close to someone special in your life.  

Enjoy!

New On-Demand Presentation in our Learning Content Network

Wednesday, September 7, 2011 by Mark Rice
Webinar Resources recently supported the production of a technical on-demand presentation that was promoted to engineering groups on LinkedIn. The views of the Brainshark presentation are being monitored to determine if the presentation is an effective lead generation tool that can be adapted for future sale. Early measurements of views indicate a high level of interest and global appeal in the content as depicted in the location view map underneath this presentation.   We added a QR Code with a short url http://mobex.me/DSP to promote our multi-channel mix of customer acquisition services.  You can view the presentation below, visit the short url or scan the QR code on the title slide.



Global Appeal Rice Electronics

Make it Stick on Route 66

Friday, June 10, 2011 by Mark Rice
 
 
Webinar Resources is excited to announce our support for the launch of the Sell66Stuff.com website.   Sell66Stuff is being launched at the 2011 International Route 66 Festival in Amarillo, TX this week.

Sell66Stuff is designed to provide a web presence for any business that wishes to post their product or service on the website.   Simple listings of businesses are free.  Businesses can also purchase more space to post their ads, embed mobile, multi-media content and even have ad content designed for them.  Sell66Stuff is a great portal to reach out to other Route 66 businesses, enthusiasts and anyone driving the historical highway.

The QR code above launches a mobile media ad sample.  QR codes (Quick Response) are named appropriately as they are "quickly" being adopted by many B2C and B2B businesses.   You will find QR codes in magazine ads, billboards, buses, business cards, direct mail, in-store displays, posters, and on decals (as the one shown above).

If you do not have a smartphone or QR Code reader, you can visit http://mobex.me/66stuffdecal.

How do print media and QR Code mix?   Learn more at our upcoming webinar - "Blending Print and Mobile to Deliver Engaging Experiences"- Webinar Wednesdays June 22nd, 1:00 -2:00 pm Central.   Scan the QR code below our see our announcement below this blog.

Learn how to make your message stick with QR codes.   At Webinar Resources, we "make mobile media easy" SM
Webinar Wednesday Trailer

Is My Mobile Presentation Effective?

Monday, April 18, 2011 by Mark Rice
Mobile ReplayWebinar Resources is dedicated to providing our customers with the leading mobile applications and solutions that make up our MobexMe product mix.   We are pleased to announce that our Mobile Replay solution now provides mobile tracking.

This means that you can now track mobile presentation content and receive email notifications (like below) and view statistics to determine the effectiveness of your presentation.   As you can see below, you can now track how many slides are viewed and the amount of time each slide was consumed.  You can also track if the viewer advances or skips to particular slides.

Using our MobexMe tools, you can also add guest book data directly to your on demand presentation and track who is viewing your presentation.   Launch you personalized mobile marketing campaign from a QR Code or short URL.  

No More Cold Calls
With Mobile Replay you can determine if you have a warm lead directly from your mobile phone and follow up with an email or a warm call.

Email Notification Received through Enhanced Mobile Tracking

The presentation titled 'Content On Hand and On-Demand' (ID# 772677522) has been viewed.

The following viewing data was collected:
  Date/Time: 4/15/2011 2:25:33 PM
  View Type: Mobile
  Viewing Time: 00:03:38 (of 00:03:46)
  Number of Slides Viewed: 14 (of 14)



These events occurred during the view:
   1. 'Come On!' (listened to 00:00:06 of 00:00:06)
   2. 'Keep On!' (listened to 00:00:06 of 00:00:06)
   3. 'Game On!' (listened to 00:00:05 of 00:00:05)
   4. 'Always On!' (listened to 00:00:05 of 00:00:05)
   5. 'On Hand' (listened to 00:00:16 of 00:00:16)
   6. 'Introducing' (listened to 00:00:09 of 00:00:09)
   7. 'Mobile Replay' (listened to 00:00:21 of 00:00:21)
   8. 'Which Communication Would Your Customer Prefer?' (listened to 00:00:17 of 00:00:17)
   9. 'Which Communication Would Your Customer Prefer?' (listened to 00:00:09 of 00:00:09)
   10. 'Produce Once Play On Many' (listened to 00:00:34 of 00:00:34)
   11. 'Sales Scenario' (listened to 00:00:15 of 00:00:15)
   12. 'Mobile Replay' (listened to 00:00:14 of 00:00:14)
   13. 'Advanced Services' (listened to 00:00:27 of 00:00:27)
   14. 'Learn More' (listened to 00:00:34 of 00:00:42)


The link to this presentation is:
https://www.brainshark.com/webinarresources/onhand/zCuztn9Bcz0z0
Another blog post sent through Compendium's Email to Post.

Mobile Content Portal Drives Local Election Campaign

Tuesday, April 5, 2011 by Mark Rice
 
Webinar Resources optimized a Brainshark on demand presentation from a past election for a Florissant, Mo. Mayoral candidate and re-published it for this year's election in Brainshark's new mobile content portal.   Three presentations were created to provide mobile access anytime, anywhere from any device that would play streaming media.

Through Webinar Resources' suite of MobexMe mobile optimization services, the mobile content portal was populated with QR Codes, short URLs and links to publish the mobile content through social media channels.

"With our unique partnership and years of experience with the Brainshark rich media platform, we have "blended the best" of our partner offerings to deliver a unique mobile experience for the mobile viewer", says Mark Rice, Managing Director of Webinar Resources.   

A splash image of the presentation with a link to the election mobile content portal was delivered and tracked through partner ExactTarget.  "Using ExactTarget's powerful tracking and reporting tools, we were able to reveal that the click activity on the presentation image was comparable to the click activity on the candidate's website address in the email", said Rice.  Additional voter email addresess were acquired as the presentation was forwarded through viewers using the built-in social media tools in the Brainshark mobile content portal supplied by Webinar Resources.

"This was a multi-channel campaign that utilized email, mobile, social and web to drive voter acquisition", said Rice.

This blog post created through Compendium's "Email to Post" feature.

Scan the Green - QR Codes to Promote St. Patty's Day

Monday, March 21, 2011 by Mark Rice
It may be a wee bit late, but we wanted to share our "Scan the Green" QR Code campaign that we planned and executed to promote one of our favorite local St. Louis restaurants, Oscar's Cafe.    We created a mobile-friendly version of the St. Patty's Day menu on an ExactTarget landing page and included a short Brainshark presentation with a greeting from the owner of the restaurant.  

Scan the Green #QRCode at Oscars Cafe and Webinar Resources
Carolyn Hasenfratz, Creative Director of Webinar Resources and the Scan the Green button.

The waitresses showcased big green "Scan Me" buttons and posters were put up in the doorway and inside of the restaurant.   It was a fun way for patrons and staff to have fun with QR Codes and promote the restaurant.   Everyone who scanned the QR Code went home with contact information about Oscars Cafe on the smartphones.   With Google Analytics and Brainshark reporting, we were able to track when the QR Code was scanned, which smartphone and carrier was used and how many times the Brainshark presentation was viewed.   The event was a great way to introduce QR Codes and demonstrate our "best of blend" solutions and services at Webinar Resources.

What Are You Doing For Your Mobile Customers?

Tuesday, February 22, 2011 by Carolyn Hasenfratz
A new survey of 20,000 adults by BIGresearch shows that 13.2% own a BlackBerry device, 11.3% own an iPhone, 9.3% own a device running Android and 5.2% own an iPad. Among other things, these devices enable consumers to browse the web, view multimedia content, scan bar codes and QR codes, compare prices at the point of sale, download coupons and share information with their social networks. These are all intriguing possibilities for a business to explore as part of the multi channel marketing mix. But are the number of users of smartphones and tablet computers large enough to make the effort to cater to them worthwhile? At first glance those don't sound like terribly high percentages of users.

There is other data in the survey to consider. Perhaps not surprisingly, mobile device users are more likely than the general population to shop online. They are more inclined to research products online before making a purchase. And according to Gary Drenik, president and CEO of BIGresearch, "...mobile device owners are more likely than average consumers to give and seek advice on products and services."

The findings of this research lead me to conclude that campaigns designed to woo mobile users are likely to have a very good return on investment, and therefore are very much worth the effort! For example I've recently made a mobile-optimized version of my design portfolio. At Webinar Resources, we are developing a line of mobile-ready applications to support lead generation, multimedia content delivery, personalization and cross-channel communication. Here are a couple of examples of our mobile mix Mobile Replay and url shortener and QR code generator. We invite you to keep in touch with us via Twitter, Facebook, LinkedIn, or our newsletter to stay updated about our latest mobile offerings.

Mobile Content Creates New Avenues for Social Media

Wednesday, October 27, 2010 by Mark Rice

Webinar Resources has been producing the monthly webinar replays for Compendium.   This repurposed marketing content has created new value to Compendium as we now produce mobile replays of Compendium's webinar.

Megan Glover, Marketing Manager at Compendium, recently made a blog post about our services at: http://blogging.compendiumblog.com/blog/blogging-with-purpose/0/0/repurposing-marketing-content.  As Megan points out,  "Understanding how your audience wants to receive and digest information is critical to your customer acquisition strategy. Mobile is just one avenue to communicate to these prospects."

As our mobile replay content can be viewed on many popular mobile devices, links to our mobile replay can be inserted into many social media sites.  Mobile content adds another exciting and engaging element to your Multi-Channel Mix.  You can learn more about our Mobile Replay solution at:  http://mobex.me/now.

Put a Webinar in your pocket!

Thursday, October 7, 2010 by Mark Rice

Last night I pulled out my iPhone and listened to the mobile replay of the June 10th webinar with Compendium and ExactTarget that was recorded by Webinar Resources.  I wanted to review the content that Joel Book, at ExactTarget, covered related to Scotts Lawn Care.   As I listened, Joel reconfirmed our strategy to adopt Compendium's "Web to Post" feature to invite our webinar participants to "tell their story" on how they use multi-channel marketing to build their business.

I put my iPhone into my holster and listened to Joel speak about the compelling reasons to engage your Facebook fans in additional conversations by allowing them to "tell their story" through a simple form that updates your company blog content.

The audio of the mobile replay became valuable new content as it reconfirmed Webinar Resources' decision to adopt Compendium's "Web to Post" feature to reach out to our Webinar Wednesday participants and allow them to "tell their story".   You will hear and see more of this capability in the coming weeks.

Mobile ReplayWith Mobile Replay, you can play streaming on-demand presentation content on many mobile devices.  Mobile Replay is a valuable sales and marketing tool that can stream relevant and recent product/service information to your sales team, partners and prospects..  

A good friend used to share some favorite sayings from her country upbringing.   One of them was "That's as handy as a pocket on a shirt."   She couldn't have said it any better.  Mobile Replay is "Content On-Hand and On-Demand".    Put a mobile replay in your pocket the next time you get ready for a sales call.  Listen, learn and lead the conversation about your products and services that your company can provide for you with Mobile Replay.  


Mobile Replay Graphic Accepted Into iStockphoto Design Spotlight

Thursday, September 30, 2010 by Carolyn Hasenfratz
Mobile ReplayiStockphoto is a stock photo resource that I use frequently. When you complete a design that uses images from the iStockphoto collection, you are eligible to submit it to the Design Spotlight. The image I made to illustrate the concept of creating a webinar replay that can be viewed on a mobile device has been accepted into the Design Spotlight.

Mobile replays can be a great tool in your multi-channel marketing mix. Not only do they allow webinars to be viewed at the convenience of your audience, they have the built-in capability to go viral on social network applications. By including a guestbook, you can capture viewer information for effective lead generation.

Utilizing tools like iStockphoto gives you another source of valuable content that you can post and share with the community.  We continue to "fuel the conversation" at Webinar Resources with unique content creation, delivery and tracking solutions and services that drive customer aquisition.

Phase 4: Post-Event Efforts and Outcomes

Wednesday, September 15, 2010 by Peter Muir
A quick review of the 4 Planning Phases of Successful Events includes:
  1. Phase 1: Planning
  2. Phase 2: Pre-Event Efforts
  3. Phase 3: Event Delivery
  4. Phase 4: Post-Event Efforts and Outcomes

From the beginning of our webinar series on hosting more successful events I've been driving home that a successful event isn't just about "butts in seats." There can be larger, more targeted objectives you and your organization can reach with the right planning and execution.

I'm a firm believer that Planning and Pre-Event Efforts at the start of your event can make your event more successful and run more smoothly...but it's the Post-Event Efforts that not only can bring closure to the event but also can be your way of connecting in an ongoing way and measuring your ongoing success.

Your Post-Event Efforts can help you keep the ball rolling between you and your targeted audience. It gives you the chance to thank the attendees (event those who didn't' attend), share important points from the event you wanted to make sure they got out of it and provide an ongoing relationship builder that keeps you and them in contact in the future.

Whether it's audio only, video web conferencing or face to face meetings, your Post-Event Efforts are very similar. Depending on the goal of your events your post event efforts should be part of your customer acquisition process or a customer service effort to keep key customers. It could be about seeking more donations or educating donors on how to take better care of themselves. The event itself was a chance for you to connect and share valuable content.

After the event is over you can use multi channel marketing techniques to stay in touch with those who attended. Email, phone calls, direct mail, social networking applications, face to face follow ups and more are all tools you can use in your multi channel mix. Find out which channel(s) your attendees prefer and use that channel to follow up.

Thank those who attended, share resources used in the event, give them a chance to evaluate the event and provide future event ideas and stay connected with them going forward. Continue the connection you started before your event, furthered by your event and fuel the conversations with relevant follow up tools that will maintain and strengthen the conversations as you go forward.

Remember to keep in mind three audiences: those who came, those who wanted to come (registered) but couldn't make it and those who weren't interested. Each is an opportunity to follow up and each has their own set of priorities you can assign to them.

We've been using on demand presentation recordings of our webinars as a great follow up technique to our events. These condensed replays gives us something to share and talk about with our prospects and customers. We've even created more effective landing pages that display relevant and personalized content for each of the attendees!  We also have enabled "mobile replays" of the webinars that can be viewed on many smartphones.   What will be some of the more memorable post-event efforts you'll use?  We will soon give you the opportunity to contribute to this blog to "share your story".   In the meantime, feel free to post your comments to this blog.

Do you have another process you use to plan and execute more effective events? I'd really like to hear about them.

Events are just one of the many ways we can do business. Be sure to explore the multi-channel mix for more ways for you and your customers to be successful.

Peter Muir
President, Bizucate Inc.
www.bizucate.com
pmuir@bizucate.com

Merging Mobile Replays with Paper

Monday, June 14, 2010 by Mark Rice
Years ago I worked for a company that produced a very exciting solution that used a technology call dataglyphs (which amounted to placement of tiny lines that made up basic "1"s and "0"s)  embedded in a paper cover sheet.   They called it "paper that knows where its going".   The solution bridged the worlds between paper and digital as when the paper was scanned as a cover sheet with a set of documents, the document was transferred to a document repository or an email.

Fast forward several years to smartphones with cameras and bar code readers.  At Webinar Resources, we continue to create solutions that merge what Nicholas Negroponte at MIT refers to as the relationship between "Atoms (paper) and Bits (digital)".   Can you really launch an application or presentation from a piece of paper with a smartphone or web camera?
QR Code
Yes you can.   The image you see before you is called a Quick Response (QR) code.    This image contains an embedded URL of a mobile replay of our Webinar Wednesday trailer encoded in it.    By scanning this image with your iPhone, Droid or Blackberry Curve 8900, you can actually launch and view our new mobile replay Brainshark presentations on your mobile phone.  What would this mean for your customer acquisition process?

QR codes are not new.   They have been in use in Europe for a number of years.   You can download different QR code reader apps for your mobile phone.  In the future, most mobile phones will come equipped with QR code readers.  

Watch our webinar trailer and you will see how easy it is to view a pre-event trailer and provide a registration link.   Point your iPhone, Droid or Blackberry Curve 8900 to this image and our webinar trailer will launch on your mobile phone (you will need to download a QR code reader to scan the image).

The paper and digital world have come closer again and this time it is a more compact solution that you can carry in the palm of your hand.  Now the combination of QR codes and our new condensed mobile replay service offers customers an exciting solution to extend the reach of their content and message to mobile viewers anytime and anywhere.   Yes, it is a big world for the little atom.

Go Mobile This Summer!

Wednesday, June 9, 2010 by Mark Rice

So here we are in Summer already.   Beautiful weather, bike rides, baseball games, vacations--Who wants to work in a stuffy office?   "But I have to watch that new product intro and be prepared to speak to my customer next week."  "I have to review that latest webinar replay to see what my competitors are up to".

We've got the answer to your Summertime Blues.   Webinar Resources is excited to announce "mobile replay".   Now you can view that relevant content on many mobile devices (supported devices -- iPhone, Droid, Blackberry 8900 and even the iPad).   Yes, it is time to "lounge and learn" while soaking up sun, fun and knowledge at the same time.

We have begun producing content in the new Brainshark enhanced mobile format and will be adding more relevant content to our mobile catalog.    To view a sample on a supported mobile device, text the word webinar to 88769 and we will add you to our mobile subscriber list to receive our latest mobile replay.

With our new condensed webinar replay service, you can accelerate your customer acquisition process with mobile on demand presentation content.   Imagine serving up relevant, targeted content to a customer or prospect's mobile device with a simple text message.

Join our mobile subscriber list and see how easy it is to go mobile and get out of the office!

 

"Help! I'm using so many applications I'm losing track of them all!"

Tuesday, March 2, 2010 by Carolyn Hasenfratz
Multi channel marketing is more important than ever before. Your audience is becoming increasingly segmented, and you have to open up more channels in order to be where the action is. Do you remember when just having a web site set you apart from the competition? Adding Facebook or Twitter to your multi channel mix used to be a cutting edge move - now social media applications have become so entrenched that Tweets like this one I saw this morning are possible - "Websites vs Facebook Pages: which URL should you promote?"

Social media applications, email accounts, blogs, web sites, shopping carts, payment gateways, CMSs, CRMs - all of these channels need feeding with new content and/or monitoring to make sure you are engaging with your audience and taking advantage of opportunities. You don't want an important email to languish in a little-used account, a sold merchandise item to go unshipped, a new lead ignored, or a question posted to a blog or Facebook page to go unanswered. How does one remember to check up on all these channels?

Most of the time when your applications need attention, you will get an alert email, but you can't count on getting all the emails you should. Email delivery is a real problem these days, even delivery of emails that you have made it very clear are wanted. To help me keep track of what I need to check on every day, I have made an html page and links to all of my email accounts, shopping carts, payment gateways, and social media applications. There is a shortcut to it on my desktop so it's always handy.

Here at Webinar Resources, I've made a similar page in a password protected area that our whole team can refer to for similar information, plus links to other things we need such as individual contact information, login pages for various hosted services that we use, and links to information important to our collective knowledge. It's a great convenience and time-saver. If you don't have such a resource for yourself, I recommend you make one or ask your web developer to create an admin page tailored to your needs.

Looking for Retention and Lead Generation Ideas, Have an Event! Part 1

Tuesday, March 2, 2010 by Peter Muir
A basic marketing premise looks at how to retain good customers and how to acquire new ones. Acquisition and retention are a cornerstone in any business venture.

In an effort to show your existing customers how they can be more successful and show new customers new places they can go enabled by your ideas, products and services consider hosting an educational event.

I'd like you to consider 4 Planning Phases of Successful Events.
1. Planning
2. Pre-Event Efforts
3. Event Delivery
4. Post-Event Efforts and Outcomes

Below is the beginning of an Educational Event Planning Guide to Increased Sales. Whether your goal is to create an effective lead generation program, re-develop your customer acquisition process, salvage lost customers with a retention campaign or you just want to say no more to cold calls. Developing your objectives is part of the process. It may seem like the guide is a series of questions, but it's in the process of answering the questions that will help you create an event that fits your organization, your needs and the needs of your current and future customers.

We're just scratching the surface here with Phase 1 Planning. Three future posts will discuss Phase 2, 3 and 4.

Phase 1 Planning
The planning phase has two major parts. The planning process of how the event fits into the larger needs of the organization and the actual planning steps to the event itself.

Planning within the Big Picture
  • Why have an event, what are your goals? What do you want to get for your efforts? Develop objectives that are SMART (Specific, Measureable, Attainable, Realistic and Time Based) and align with the current or future needs of the organization.
  • Having an educational event provides a reason to talk to customers and prospects. It gives you something to buzz about beyond your capabilities and need for business. It could give your customers reasons to invest in new ideas and new products and services to help them grow.
Planning the Event
  • Content: strategic, operational, sales, business processes? The content is what will be advertised and why people will attend. Theming your event and tying it to actionable outcomes changes an informative event to a results event. Types of businesses and the role of the attendee will be influenced by the content you choose.
  • Type of Event: Face to Face or Webinar. Each presents its own benefits and shortcomings. Consider your content and audience along with your budget and resources as part of your thought process.
  • Timing: Early in the quarter? At the beginning, middle or late in the week? Morning, afternoon or all day? What time works best for those you are looking to reach?
  • Location: If face to face do you host it at your company, at a local hotel, a customers business? To feed or not to feed? Is the location part of your message? If you choose to have a web conference what are the needs of the solution? Browser, OS, phone, voice over IP, Presentation technology, presentation style, ability to interact with attendees.
Use the event itself to help you retain existing customers and acquire new ones. Use a multi channel approach to solicit input to your educational event. Post it on your blog, have sales reps call on the phone, visit face to face, Tweet about it, email it, provide a web page where people can influence the outcome. Use the multi channel mix to help you connect with people!

Let existing customers know you are hosting an educational event and you would like to invite them to "participate" early on and be part of the planning committee. Ask them what they would like to learn more about and why? What challenges are they facing, their industry, their customers facing? What opportunities would they like to go after but can't seem to get started. Why? All of these questions can apply to new customers you'd like to acquire too.

It's not really about the event itself. The event is an indirect approach to help you grow your relationship with existing customers and knock on new doors and acquire new ones. Deliver on what they ask for and you're on a new road to showing your customer why they could be doing business with you and your organization.

Stay tuned for information on Phase 2: Pre-event Efforts, Phase 3: Event Delivery and Phase 4: Post-Event Efforts and Outcomes.

If you have additional planning ideas you'd like to share or have a question about anything we've posted, just let me know!

Building Customer Acquisition through Effective Webinar Registration

Friday, February 19, 2010 by Mark Rice
I recently read a blog from my colleague, Ken Molay, of Webinar Success, that was focused on webinar registration.   He titled the blog post "Why Does Webinar Registration Stink?".   Ken makes some very good points about webinar vendors providing limited registration tools.

We take webinar registration tools seriously at Webinar Resources.   To drive customer acquisition, you need to have the right tools to capture the right audience and provide effective reporting tools you can use for post and future webinar communications.  List growth for your webinars cannot be managed without effective registration tools.

This is why there are third party vendors providing registration tools for virtual and live events.  We have worked with a few of them.   Some are small and some are major corporations providing services to Fortune 500 companies.  As Ken Molay points out in his blog, many of the major players in web conferencing lack the registrations tools that are necessary to support customer acquisition.  

I was recently cleaning out an old entertainment center in the basement to take to my son's new apartment and realized I had filed some of my old presentations about the formation of Webinar Resources in the cabinet.    As I went through the papers, I found the July 24th, 2003 Live Meeting announcement from Microsoft.   Here it is 2010 and Microsoft still does not offer a flexible and comprehensive registration tool.   In fact, for years they have been using ViewCentral, under the the re-branded name of "RegEdit.   Webinar Resources has supported major clients using ViewCentral since we started our business.

The fact remains, that marketers planning webinars need to focus on the pre-activities related to webinars which include promotion and acquisition activities like registration.   Webinars are not just about the event, content and speakers.   Webinars are a strategic marketing activity that should drive your customer/prospect list growth, blogging content, PR, social media, branding, thought leadership and overall marketing strategy to build and retain a loyal customer base.

Webinar Resources will be inviting guest bloggers who work in the industry, know the industry and can talk about the industry. You will hear more in coming blog posts about webinar strategies so stay tuned.

Acquisition on the Amtrak

Sunday, September 6, 2009 by Mark Rice

I recently took a vacation from our customer acquisition practice at Webinar Resources.  Of all of the different modes of transportation, I have learned this Summer that taking the train across the country is a great way to meet new people.   It is also an interesting opportunity to connect with people and make new contacts.

Think of it, passengers on a train are a lot more open as they have no other place to go
other than a dining car, sleeping berth or observation car.  People just have to interact
with each other as they are captive for the many hours it takes to reach their destination.

My wife and I joined a friend of hers to travel from St. Louis to San Francisco.   Our friend was volunteering for the 17th annual Sharkfest, where 900 brave souls swim from Alcatraz to the San Francisco shore.   See the Brainshark presentation on our webinar service portal for highlights of the event -  www.brainshark.com/webinarresources.

During our ride we met many interesting people and had some good conversations.  We met one retired couple traveling to visit their sons who work in Silicon Valley.  One of their sons works for Google and another is beginning a startup company.  I wrote down the company website www.glyde.com to look at later.   Maybe I will send them a Webinar for ONE presentation.

We met more interesting people on our 48 hr trek and I spent some time jamming with a fellow musician.  Luckily I brought my traveling mandolin and it was great to wake up to the sunrise in Colorado and be able to sing some John Denver tunes.

We had a great trip when we got to San Francisco, San Jose and Aptos.  When we headed back home on a Southwest flight, my wife commented on how people were more friendly on the train and that everyone was rushed in the airport.   We had lots of luggage in tow with souvenirs and we would have loved to have a porter help us aboard a train that would take us back home.  We took the quick way, but planes have no charm, no space and provide little opportunity for interacting with others.

We will always remember our great trip to California this year.  If you want to spend some time with people, see the scenery and possibly make a business connection, plan to take a train trip across the country.   Right now I am hearing "Flight 3346 is ready for departure.  What I would rather hear is "All Aboard!

Webinar Resources is on Facebook

Wednesday, May 20, 2009 by Carolyn Hasenfratz

A few days ago, Mark and I were discussing ways to try to interact with a company that we would like to do business with. The company's web site sported chicklets for Twitter, Facebook and You Tube, letting us know that they were accessible via these social media services. More and more companies are adding social media applications to their communications toolkit, because it makes sense to have a presence in multiple channels so that a prospect can communicate with you via the channel of his or her choice. Many of us here at Webinar Resources have had individual Facebook accounts for awhile. We decided it was time to have a company profile on Facebook, so I started one. I'm sure we will think of ways to use it as we go, but one of our very first acts was to use it to invite visitors to register for an upcoming webinar presented by one of our clients. Come visit us on Facebook by clicking here: Webinar Resources Facebook Page